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Terms & Conditions

Revision 3.0 | 31st August 2020
PLEASE READ THE FOLLOWING CAREFULLY AS YOU WILL BE BOUND BY THEM ONCE YOU HAVE AGREED TO ANY OF SERVICES OFFERED BY STORAGE BLOC SDN. BHD. (“SB”), SIGNED OFF ON ANY DOCUMENTATION, ANY PAYMENTS MADE AND/OR UPON RECEIVING ANY INVOICES FROM SB.

1. AGREEMENT
1.1. The “Parties” which is the agreement between the Customer (both current and potential) and STORAGE BLOC SDN. BHD. (“SB”) agree that the Agreement is entirely contained within this document, the agreement between Parties on any Services offered by SB (“Services”) and the Fee Schedule as updated from time to time at sole discretion of SB.
1.2. The Customer:
1.2.1. has the right to store all items in any size, shape or form in the facility provided by SB pursuant to the terms and conditions in this Agreement, which are not against or in contravention of any laws, rules, regulations and public policy of Malaysia (“Goods”);
1.2.2. is deemed to have knowledge of the Goods stored;
1.2.3. warrants that they are the owner of the Goods stored and/or are entitled at law to deal with the Goods in accordance with all aspects of this Agreement; and
1.2.4. has done the due diligence with SB on the Agreement of services rendered by SB.
1.3. SB does not have, and will not be deemed to have, knowledge of any Goods (by Customer) at any point during or after the Services is rendered to the Customer.
1.4. Notwithstanding any other provision of this Agreement, the Customer unconditionally and irrevocably agrees SB shall have the sole rights from time to time and at any time to make such amendments to the terms of the Agreement as may be appropriate for the purposes of ensuring compliance with applicable law, for administrative purposes or any other reason deemed necessary at the discretion of the SB. In the event of any change to the Agreement the Customer will be given Notice, and the changes will apply from the time the Notice is sent.
1.5. SB shall provide the Services at the location stated in the SB website https://www.storagebloc.com/. You may contact SB for any enquires on location coverage of any of its Services.
1.6. The Customer shall provide relevant contact information, SB will be not be liable for any inaccurate information provided by Customer or by representative.

2. PAYMENT TERMS, BILLING & SETTLEMENT
2.1. Services to Customers will only commence once SB has received partial payment, deposit or full payment (confirmed financial transactions) from the Customer to SB based on the official invoice by SB.
2.2. Charges commences on the day Customer item(s) are picked up or sent to SB facility, upon any services agreed between Parties, any signed off of any documentation between Parties, any payments made by Customer and/or receiving any invoices from SB. Charges will cease on the day of the termination. There will not be prorated charges for early retrieval of items.
2.3. Initial payment is required prior to commencing any of SB Services. Subsequent invoices will be billed by SB to the Customer on the last day of each month to serve as a reminder for adherence to the payment terms.
2.4. The Customer agrees to pay the invoice where the payment terms of 30 days from invoice is applied. In the event that payment is not paid timely as stipulated in the invoice a late payment penalty charge will be imposed amounting to 0.35% per day of invoice amount, will be charged to the Customer. If payment is not settled within that month, this amount will be carry forward to subsequent month until settled. All late charges will be on each invoice and the penalty will not be compounded. Please refer to APPENDIX A.
2.5. Any additional charges incurred for SB Logistic Service (i.e. delivery or pick-up) will be invoiced prior to commencement of service. Payment must be cleared not more than 30 days of invoice. In the event that logistic charges are not promptly paid within due date, SB shall exercise a penalty of 0.35% per day will be made payable from Customer to SB.
2.6. In the event that all charges are not paid, whereby payment has not been made at anytime in the past 90 days (3 months), SB are relieved of any duty howsoever arising in respect of the goods. We shall exercise lien over the goods until the outstanding charges have been fully settled and received by SB. Under such situation, Customer authorizes SB to withhold and inspect the goods. In this event, the Customer is deemed as a non-paying customer and an additional penalty of RM3000 or 30% of the Total Cost of this Agreement (whichever is higher) will be made payable from Customer to SB. SB will endeavor to continuously contact the Customer but if after reasonable amount of communication whereby no response and/or with no payment, Customer is assumed to not require the items and relinquishes all Goods to SB, where SB is in fully possession of all Goods. SB reserves the right to withhold the stored goods with SB, whereby SB has sole discretion to decide what to do with the stored goods which may include (but not limited) for sale, auction or disposal. Please refer to APPENDIX A. 2.7. For SB Boxes:
2.7.1. The received payment must include the deposit due for the quantity of SB Boxes required and other charges stipulated in the SB invoices. Other charges may include (but not limited to), the SB Boxes charges, Logistics charges (pick-up or delivery) or any other agreed charges in the SB invoices. All charges are determined by SB with the prevailing rates updated periodically in the SB website. Final negotiated price for payment for all services rendered to Customer by SB will be as per the official invoice by SB.
2.7.2. Services is considered completed once Customer has given back all items and property belonging to SB such as (but not limited to), the SB Boxes or any other agreed chargeable items or services in the SB invoices back to SB within the agreed timeframe. Failure to give back the SB items and property within the SB invoice agreed timeframe will result in additional charges. This charge may be deducted from the deposit or Customer can make payment separately. This will be balanced and reflected in the final invoice from SB to Customers during deposit refund.
2.7.3. Additional charges may apply as and where required;
2.7.3.1. Requirement of Customer for additional SB boxes from SB, which is above the agreed boxes based on initial agreed SB invoice. Any additional SB boxes will incur an additional charge – per box per week above the initially agreed SB invoice. All rates for additional charges are determined by SB with the additional charges prevailing rates updated periodically in the SB website. This charge may be deducted from the deposit or Customer can make payment separately. This will be balanced and reflected in the final invoice from SB to Customers during deposit refund.
2.7.3.2. Requirement of Customer for additional logistic services (pick-up or delivery) from SB, which is above the agreed logistic services based on initial agreed SB invoice. Any additional logistic services will incur an additional charge – per trip per kilometer (KM) above the initially agreed SB invoice. All rates for additional charges are determined by SB with the additional charges prevailing rates updated periodically in the SB website. This charge may be deducted from the deposit or Customer can make payment separately. This will be balanced and reflected in the final invoice from SB to Customers during deposit refund.
2.7.4. Deposit may be refunded to Customer once all items and property belonging to SB or as stated in the SB invoice must be given back by Customer to SB in good conditions with no damages. In the event of any damages to the SB Boxes, there will be a penalty charge of RM100 per box. In the event of any damages to other items, property or services from SB to Customer (as stated in invoice) will be subject to prevailing charges made by SB and is chargeable to the Customer. This charge may be deducted from the deposit or Customer can make payment separately. This will be balanced and reflected in the final invoice from SB to Customers during deposit refund. Refund of deposit will also be balanced and calculated by any and all additional charges incurred during the tenure of the services reflected in the final invoice.
2.8. All charges are in Ringgit Malaysia (RM) unless otherwise stated.
2.9. The method of payment of the Price by the Customer to SB shall be EITHER by;
2.9.1. Bank Transfer (inclusive any online type of transfers i.e. FPX, Paypal) to the following account: CIMB Bank, Storage Bloc Sdn. Bhd., 80-0818756-8
2.9.2. Credit or Debit Card Payment via CURLEC AUTO-DEBIT system (Only available for certain local Malaysian banks and credit cards). List of current banks are - Affin Bank, Alliance Bank, AmBank, CIMB Bank, Bank Islam Malaysia, Hong Leong Bank, HSBC, MayBank, OCBC, Public Bank, RHB Bank, Standard Chartered and UOB. This list may be updated based on the CURLEC and can be found in their website https://www.curlec.com/.
2.9.3. Cheque payment to: Storage Bloc Sdn. Bhd. Only acceptable for company issued cheques – Sdn. Bhd. or Bhd. Cheque not acceptable from personal accounts.
2.9.4. Cash payment at the SB location

3. STORAGE AND DELIVERY OF GOODS
3.1. The Customer shall ensure that, throughout the term of this Agreement, the goods and items belong to Customers at full responsibility of Customer. As stated in Clause 1.1 and 1.2, SB will not be responsible or accountable for any Customer Goods during the tenure of the Service. A staff or approved person appointed by the Customer needs appropriate credentials permission and authorization to access the goods and items with SB.
3.2. The Customer may give full authority to SB to access contents within SB facility in order to support Customer in their requests and for SB to provide requested delivery services via either SB logistics delivery or third party interfaces as specified by Customer. The services by SB will be as per agreement between Parties. The Customer shall inform SB via any traceable means (i.e. email, whatsapp, etc) and the SB will acknowledge all requests via similar traceable means and update the inventory management of the Customer upon successful completion of delivery or pick up from the specified logistical means selected. Third party interface as specified by Customer such as (but not limited to) Customer customers, third party mail delivery services and Customer suppliers.
3.3. Customer utilizing the SB boxes to store Customer Goods, must be within a weight limit of 20kg each box. In any event the Customer exceeds this limit, this may result in damages to SB property, i.e. SB Boxes (or other SB items) and the Customer is liable to pay SB for damages incurred. This charge may be deducted from the deposit or Customer can make payment separately. This will be balanced and reflected in the final invoice from SB to Customers during deposit refund. Further information on deposit refund is stated in Clause 2, if applicable.
3.4. Customer shall be responsible for ensuring all Customer Goods is sufficiently and properly protected or padded, where necessary in order to utilize the SB Services. SB will not be liable for any damages incurred during the Customer usage of SB Services. Prior knowledge is to be given to SB by Customer if additional or special care is required for any item. In the event the Customer requires additional SB Services of packing of their items, this is chargeable by the SB upon prevailing rates specified by SB and upon mutual agreement between Parties.
3.5. Customer must ensure that bulky and large items are securely and safely protected so as not to cause damage or injury to SB employees, or any other items, property or person.
3.6. Customer understands and agrees that if fragile items are stored with SB, Customer waives all rights and claims against SB should the fragile items be damaged whilst utilizing SB Services. Fragile items, such as (but not limited to) glassware, crockery, picture frames, light bulbs, musical instruments, collectables or any items that are easily broken. It is the responsibility of the Customer to ensure all precautions are taken for any items requiring special care.
3.7. The Goods stored by the Customer with SB must not include the following items: antiques (whether breakable or fragile), food or perishable items that may attract vermin or insects, livestock (e.g. animals, plants, and any other living thing), fine art or fine wine, items containing or made of crystal, firearms, weapons, ammunition, explosives, combustible or flammable materials or compressed gases, liquids such as paint, oil, gun powder, saltpeter diesel, kerosene, petrol, oil, cleaning solvents, artificial fertilizer, chemical, radioactive materials or biological agents, toxic waste, asbestos or other materials of a dangerous, toxic and hazardous nature, any item which emits fumes, smells or odors or any noise to be audible or vibration to be felt, used tyres, bullion (e.g. gold-silver), jewelry, currency, ivory, precious metals or stones, any illegal substances, drugs, narcotics or items and goods illegally obtained, items which are irreplaceable such as currencies, bonds, securities, jewelry, furs and deeds, any other hazardous or dangerous materials the storage of which is subject to control by law.
3.8. SB shall have no liability to Customers in respect of any Customer Goods if SB reasonably suspect that there are any such prohibited materials. Customer shall be responsible for all resulting costs, expenses and losses incurred by SB and Customer shall pay such amounts to SB on demand where there is a breach of any Clause in the Agreement and in reference to the Laws of Malaysia. Customer agrees that SB or our appointed agent may at any time reserve the right without informing you or in compliance with any court order or direction from any law enforcement or government agency, whereby it is required to retrieve, open and inspect the Customer Goods stored with SB, deemed illegal for seizure, destroy or otherwise dispose as required by law.
3.9. Customer shall be responsible to set clear scheduled dates and time for delivery or pick up which is mutually agreed and confirmed with SB. The confirmed and agreed upon schedule must be strictly adhered too. If any deviations are made by Customer within 24 hours of the agreed schedule, the Customer will be subjected to a penalty of up to RM60, made payable to SB. This penalty includes any absenteeism once SB personnel are at Customer site. This charge may be deducted from the deposit or Customer can make payment separately. This will be balanced and reflected in the final invoice from SB to Customers during deposit refund. Further information on deposit refund is stated in Clause 2, if applicable.
3.10. For SB Boxes,
3.10.1. Delivery dates and timing of delivery of services rendered by SB to the Customer is confirmed by mutual agreement. Delivery of the boxes is to be made three (3) business days in advance. In the event, the SB Boxes or services is required sooner, the Customer may inform SB of intention. SB may endeavor to entertain requests for early delivery and will inform Customer on feasibility. Any delivery less than the three (3) business days in advance is considered express delivery and will be subjected to additional fees determined by SB and its prevailing rates. This charge may be deducted from the deposit or Customer can make payment separately. This will be balanced and reflected in the final invoice from SB to Customers during deposit refund. Further information on deposit refund is stated in Clause 2, if applicable.
3.10.2. Prior to any confirmed delivery from SB to Customers, SB will check all the SB Boxes (or other items belonging to SB, as stated in the SB invoice) for any discrepancies. SB will endeavor to give the Customer only verified SB Boxes (or other SB items) free of damages. Upon Customers receiving the SB Boxes (or other SB items), it is the responsibility of the Customer to go through all the SB Boxes (or other SB items) to ensure that there are no broken parts or damages. Customers are given 48 hours from receiving the SB Boxes (or other SB items), to make an official report to SB. SB will replace any damaged SB Box (or other SB items) at no additional costs. If any reports are made after the initial 48 hours, any report must go through a formal investigation to determine the fault, reason, and severity of the problem. Any damage incurred by the Customer to the SB boxes (or other SB items) will result in penalty of RM100 each damaged SB Box which will be made payable from Customer to SB. This charge may be deducted from the deposit or Customer can make payment separately. This will be balanced and reflected in the final invoice from SB to Customers during deposit refund. Further information on deposit refund is stated in Clause 2, if applicable.
3.10.3. Customers interested to keep or purchase the SB Box can make payment of RM100 per box. This charge may be deducted from the deposit or Customer can make payment separately. This will be balanced and reflected in the final invoice from SB to Customers during deposit refund. Further information on deposit refund is stated in Clause 2, if applicable.
3.10.4. The duration of usage of SB Boxes (or other SB items) will be dependent on the agreed services duration, mutually agreed by SB and Customers, which is stated in the initial SB invoice. Any additional duration requirement is subject to additional charges as stated in Clause 2, if applicable. In the event, the Customer does not require the full duration of services, SB Boxes or other SB items, there will not be any further discount or reduction in cost from the reduced duration of usage of services, SB Boxes or other SB items.
3.10.5. In the event the Customer utilizes the SB Box immediate delivery and pick-up services, SB will only wait up to 20 minutes as Customer completes their storage into the SB Boxes. Any timing exceeding will be subjected to a penalty at prevailing rates specified by SB. Customer must plan as agreed between Parties and must inform SB in the event Customer is unable to adhere to the immediate delivery and pick up service.
3.11. Customer understands that logistic services, i.e. first delivery and pick-up by SB is free and subsequent or additional trips is chargeable by SB upon prevailing rates specified by SB. Further information on logistic services and charges are also stated in Clause 2.
3.12. SB Servces is predominately available for use in the Klang Valley. As for now, SB lack fully support for Services interstate, outside Klang Valley. In the event he Customer require SB Services in different states (outside of Klang Valley), it is the responsibility of the Customer to inform SB of arrangements and intent. Arrangement and negotiations are case to case basis and upon mutual agreement between SB and Customer. Additional charges may be imposed for such arrangements, which is chargeable by SB upon prevailing rates specified by SB. This charge may be deducted from the deposit or Customer can make payment separately. This will be balanced and reflected in the final invoice from SB to Customers during deposit refund. Further information on deposit refund is stated in Clause 2, if applicable.
3.13. Currently, SB will not perform any delivery on Sunday. Any changes to this clause is on the prerogative of SB and as per stated within the SB website. Any request for SB Services on Sunday will incur additional charges set by SB discretion.
3.14. Customer must inform SB of the elevator access in location of delivery or pick-up. Non-elevator access at Customer location will be charged RM10 per floor for every ten (10) SB Boxes or approximately 80 kg in total of items picked up or delivery by SB. This charge may be deducted from the deposit or Customer can make payment separately. This will be balanced and reflected in the final invoice from SB to Customers during deposit refund. Further information on deposit refund is stated in Clause 2, if applicable.
3.15. SB has check-in and check-out fees of RM15 as a minimum fee and RM15 per box/item [RM15 + (RM15 x per item)]. This charge is applicable for any items stored for the duration less than 5 months and whereby the Customer is of the intention of doing a check-in or check-out of their items.

4. TERMINATION
4.1. Any intent of cancellation or termination of this Agreement by Customer, must be communicated adequately and officially with sufficient notice to SB informing of this intent, whereby SB will acknowledge the receipt of this intent.
4.2. Below is the lead time of notice based on the Duration of Services between Parties:
4.2.1. At or below a month of services, requires 5 days’ notice period
4.2.2. Between 1 months and less than 6 months of services, requires 1 month notice period
4.2.3. Services at or more than 6 months, requires 2 months’ notice period
4.3. In the event of the Service Agreement termination, the Customer will be charged 20% of the Total Cost of the Agreement. Payment for the termination fees from Customer to SB must be made within 14 days of receiving of the termination invoice. The Customer’s items will not be released until this payment has been cleared.
4.4. If SB determines that Customer breach any terms of this agreement or Customer activity poses a threat to SB, it will be of the prerogative of the SB to terminate this agreement with Customer with written notice to the Customer and a penalty of RM 1000 or 30% of the Total Cost of the Contract Agreement (whichever is higher) will be due from the Customer.
4.5. Some parts of these terms will continue to operate even after Customer account is terminated. All provisions, of these terms which by their nature could reasonably survive termination, shall survive termination including but not limited to Clause 1.0, Clause 2.0, Clause 3.0, Clause 4.0, Clause 5.0, Clause 6.0, Clause 7.0, Clause 8.0, Clause 9.0, Clause 10.0 and Clause 11.0.

5. LIMITATION OF LIABILITY
5.1. The Customer agrees that the terms of this document constitute the whole contract with SB and that, in entering this contract, the Customer relies upon no representations other than those contained in this Agreement.
5.2. The Customer acknowledges that SB may within professional and better judgment reserve the right for refusal to collect, store or deliver in any event of appropriate negotiations were not obtained between the Parties.
5.3. The Customer acknowledges that it has raised all queries relevant to its decision to enter this Agreement with SB and that has, prior to the Customer entering into this Agreement, answered all such queries to the satisfaction of the Customer. The Customer acknowledges that any matters resulting from such queries have, to the extent required by the Customer and agreed to by SB, been reduced to writing and incorporated into the terms of this Agreement.
5.4. SB shall not be liable for any loss or damage whatsoever arising from: the act or omission of the Customer or any person acting on Customer behalf, compliance with the instructions given to SB by the Customer or any other person entitled to give them, insufficiency of the preparation, packing, storage, labelling or marking of the goods except where such service has been provided by SB (upon confirmed agreement with Customer), riots, civil commotion, strikes, lockouts, terrorist attacks, stoppage or restrain of labour from whatsoever cause, inherent vice of the goods, any bugs, viruses, trojan horses or the like that may be transmitted to or through SB website by any third party, any interruption or cessation of transmission to or from the site, any cause or event which SB could not avoid and the consequences whereof it could not prevent by the exercise of reasonable diligence.
5.5. Any damages, whether for physical and/or economic loss or damage, which SB may be liable to pay to the Customer pursuant to this Agreement or performance of this Agreement are limited to the investigations by SB and its appointed insurer and lawyer.

6. NOTICE
6.1. Notices will usually be given by email, or if given in writing will be left at, or posted to, or faxed to the address of the Customer. In relation to the giving of Notices to SB, Notices must actually be received to be valid. In the event of not being able to contact the Customer, Notice is deemed to have been given to the Customer by SB if SB serves that Notice on the Alternate Contact Person as identified, or has sent Notices to the last notified address of the Customer or Alternate Contact Person.

7. JURISDICTION
7.1. This Agreement shall be governed by and construed in accordance with the laws of Malaysia, and the Customer and SB agree that the non-exclusive jurisdiction of the Kuala Lumpur High Court applies with regard to any claim or dispute arising in relation to or under the terms of this Agreement.

8. CONFIDENTIALITY
8.1. Neither Party will use, copy, adapt, alter or part with possession of any information of the other which is disclosed or otherwise comes into its possession under or in relation to this Agreement and which is of a confidential nature. This obligation will not apply to information which the recipient can prove was in its possession at the date it was received or obtained or which the recipient obtains from some other person with good legal title to it or which is in or comes into the public domain otherwise than through the default or negligence of the recipient or which is independently developed by or for the recipient.

9. PRIVACY POLICY
9.1. SB respects the privacy of individuals with regard to personal data and is committed to protecting the privacy of our users, and strives to provide a safe, secure user experience. SB has a full Privacy Policy stated on the website (https://www.storagebloc.com/) is formulated in accordance with the Personal Data Protection Act 2010 ("Act") (http://www.pdp.gov.my/images/LAWS_OF_MALAYSIA_PDPA.pdf), which describes how Customer’s information is collected, stored and handles the Personal Data of any of its customers. The Customer is responsible to understand the contents of the full Privacy Policy as stated on the SB website.

10. MISCELLANEOUS
10.1. The failure of either party to enforce its rights under this Agreement at any time for any period shall not be construed as a waiver of such rights.
10.2. If any part, term or provision of this Agreement is held to be illegal or unenforceable neither the validity nor enforceability of the remainder of this Agreement shall be affected.
10.3. Neither Party shall assign or transfer all or any part of its rights under this Agreement without the consent of the other Party.
10.4. This Agreement may not be amended for any other reason without the prior written agreement of both Parties.
10.5. This Agreement constitutes the entire understanding between the Parties relating to the subject matter hereof unless any representation or warranty made about this Agreement was made fraudulently and, saves as may be expressly referred to or referenced herein, supersedes all prior representations, writings, negotiations or understandings with respect hereto.
10.6. Neither Party shall be liable for failure to perform or delay in performing any obligation under this Agreement if the failure or delay is caused by any circumstances beyond its reasonable control, including but not limited to acts of god, war, civil commotion or industrial dispute. If such delay or failure continues for at least 7 days, the Party not affected by such delay or failure shall be entitled to terminate this Agreement by notice in writing to the other.

11. STORAGE BLOC HOUSE RULES
11.1. This section outlines some simplified rules as a go-by for all Customers, which is used as a supplementary to support proper coordination, sensible and courteous between Parties. The Customer is responsible to understand the contents of the Terms and Conditions stated above and the supplementary information below.
11.2. Rule 1: If in doubt, always ask first. We are always on hand to answer any questions you may have no matter how simple or small. This can include having an idea of how many boxes you’ll likely need, to scheduling, and other details not covered in these documents. So don’t be shy. Call or email us so that we can help you enjoy a seamless and hassle-free order process!
11.3. Rule 2: You pack, We Store. At Storage Bloc, we take care of everything for you. We can also assist in packing but please be informed that that will be additionally charged according to the amount that needs packing. We respect your privacy. To avoid any prying eyes delving into your boxes, please ensure your items are properly packed for safe transportation to avoid unnecessary damages. This includes distributing the weight of heavier items evenly throughout the box while making sure that you use appropriate packing materials such as bubble wrap or Styrofoam for more precious or fragile items. We assume no liability for especially fragile items. Following these simple guidelines will help us better safeguard your property.
11.4. Rule 3: Delivery day. Planning ahead, constant communication and coordination is required to ensure smooth delivery throughout, which is the responsibility of the Customer. To ensure a smooth first meeting, we all need to plan ahead and ensure the that we are able to contact you, and that the schedules for drop-off, pickup, and return are strictly adhered to. Please also make sure the boxes are prepared, in good condition, no damages and cleared of all your items for a pick-up as we don’t like to offend the parking enforcement officers. Any changes need to be highlighted to us at least 24 hours prior to the scheduled time, and please be present when we arrive to avoid the absent fees set by SB.
11.5. Rule 4: We have a choice. Let us all be sensible and courteous to ensure full collaboration as we reserve the right to refuse providing services.
11.6. Rule 5: Be a good paymaster.
11.7. Rule 6: Please treat any of SB items with care i.e. Storage Bloc Boxes. At SB, we try to keep the boxes in the best conditions possible, so we hope that you will return them in the same condition. If you like our box, it’s RM 100 per box. Indeed, the boxes are more sturdy compared to corrugated carton boxes, but it may still damage if not properly handled. In any event of damages noted on the SB plastic boxes, a fee of RM100 (per box) is to be made payable to SB or a forfeit of deposit will be imposed.

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