Frequently Asked Questions

General Rules

How does Storage Bloc work?

If you choose Signature Boxes, Storage Bloc will deliver empty boxes to your address, at any time and day that works for you. Just indicate your preference online, by email or call us. Once we drop off your boxes, you can pack your things. When you’re ready, schedule a pick-up at your convenience. If you only have a few boxes, we can wait up to 30 minutes for you to pack your stuff. Storage Bloc will help secure your boxes and send them directly to our secure warehouse.

We can even help you pack with our packing services!

If you are storing items in Bulk, simply schedule a pick-up with us, or just send them over yourself!

When you need anything back, just send us an e-mail or call us, and we can bring your things back as quickly as the same day!

Where do you serve?

Our services are available all over Kuala Lumpur up to a radius of 45km. That is coverage all the way from KL to KLIA.

What are your operation hours?

We deliver Monday through Saturday between 10am and 6pm, and on Sunday from 10am to 5pm. You may schedule pick-up and delivery online or contact us through our Customer Services Hotline: 03 7731 4308.

Our customer service hours are Monday through Saturday between 10am and 8pm, and Sunday between 10am and 6pm. We are closed on public holidays.

Where is your warehouse? Can I visit the warehouse?

We have a store front which doubles up as a warehouse in Glo Damansara, Kuala Lumpur. Our store front is open to the public and you can make an appointment to visit us or just schedule to drop-off and pick-up your items. Storage Bloc also can provide door-to-door delivery for your convenience.

Are your warehouses secure?

Most certainly! We use only first-rate warehouses, with 24-hour security, temperature and humidity control. Our warehouse is also fully equipped with fire detection alarms, automatic fire sprinkler systems, and fire hose reels. We have systems in place to ensure your items are also protected from moisture and dust.

How do I contact Storage Bloc's Customer Service team?

You may contact us at our Customer Services Hotline (03-77314308) and e-mail (info@storagebloc.com).

How do I update my contact information?

Please send your full name, I/C, e-mail, phone no. and address to us via email (info@storagebloc.com) or call (03-77314308).

Pricing & Billing

How do I pay Storage Bloc?

You will receive an invoice on the day of your check-in. Just follow the easy instructions on the invoice for payment by credit card or online banking. You can also pay with cash or bank transfer if you prefer – just let us know!

What if I only use Storage Bloc for a couple of weeks?

Any storage less than a month will be charged a daily rate as specified by you in the short term. Please inquire with us on the rates for your items.

When do I start paying Storage Bloc?

Your monthly billing cycle will begin on the day we collect packed boxes / items from you, or 2 weeks after we have delivered empty boxes to you (whichever is earlier).

I don’t know how many boxes I need, do I pay for those I don’t use?

You will only pay for the boxes you use. So if you’re not sure how many boxes you need, we recommend that you order extra boxes. Just return any empty boxes you don’t use when we come to pick up your packed boxes for storage.

When do I stop paying Storage Bloc?

To terminate your plan, please make sure you retrieve all your boxes / items before your next billing date. You will only be charged until the end of your current billing month. If there are any outstanding fees, you will need to settle these before you can complete your final check-out and retrieve your boxes / items.

How can I apply a promo code?

Please enter the promo code that you wish to apply, via phone or email to us. We will immediately send an invoice with the reflected discount.

Are there any extra fees?
  1. Stairs policy – We charge RM20 per floor, for every 4 boxes.
  2. Sunday deliveries - We charge an additional RM100 for deliveries on Sundays.
  3. Check-in, check-out fee - For any storage duration that is less than 5 months, we will charge at a rate of RM15 + RM15/box (or item), for both check-in and check-out.

Pickup & Delivery

When do you pick up and deliver?

We pick up and deliver Monday through Saturday between 10am and 8pm, and on Sunday between 10am to 5pm. Please login to your account online to schedule a free pickup and delivery.

We usually deliver empty boxes within 24 to 48 hours, and always at a time that you have indicated works for you. If you need an urgent delivery or pickup, we will try our best to come within the same day.

How quickly can I receive empty boxes from Storage Bloc?

We usually deliver empty boxes within 24 to 48 hours, always at a time that works for you. If you need to store your things urgently, we will try our best to come within the same day.

After receiving the empty boxes, how long can I hold onto them between appointments?

Upon receiving your empty boxes, you will have up to 2 weeks to pack your stuff and schedule a pick-up. If you need more than 2 weeks, your monthly billing cycle will still begin 2 weeks after we have delivered empty boxes to you. If you can pack immediately, we can wait up to 30 minutes to pick up the boxes after delivering them to you.

I’m done packing, when can you come and collect my things?

Once your boxes are filled, you may call (03 7731 4308) or email (info@storagebloc.com) to arrange a pick-up. We usually pick-up between 24 to 48 hours, always at a time that works for you. If you need to store your things urgently, we will try our best to come within the same day.

How do I get my stuff back?

It’s easy! When you need something back, you may also call us (03-77314308) or email us (info@storagebloc.com) to schedule a delivery time. We usually deliver between 24 to 48 hours after your stated time and/or at a time convenient for you. If you need anything urgently, we will try our best to deliver within the same day, or you can come to our office and get your boxes/items back personally from our private room.

You will be charged based on your distances from our store. You will be informed on the charges prior to confirming the delivery of your stuff back. Picking up the items yourself will not have any additional charges.

How do I change or cancel a pick-up or delivery?

If you need to cancel or reschedule your appointment, please give us at least 24 hours’ notice. You will be charged RM60 for no-shows. Please call us (03-77314308) or email us (info@storagebloc.com) to reschedule or cancel a pick-up or delivery.

Can I check-out to a different address from my original order?

You may change your address while requesting a check-out. You may also update your address by calling us (03-77314308) or emailing us (info@storagebloc.com).

What would happen if there are severe weather conditions?

Our delivery schedule may be affected! Please call us (03-77314308) or email us info@storagebloc.com to re-confirm your appointment.

Delivery Charges

If you need your stuff back, we can deliver it back to your address for a fee of RM3.20 - 4.50 per KM (distance) from Glo Damansara. Kindly inform us of your location to receive an accurate price for delivery.

Packing

What fits in a box?

Don’t underestimate our signature boxes! There are many things that can fit inside our boxes. For example: 22 pairs of shoes or 100 T-shirts or 11 large black ring files or many books and magazines or DVDs; the list is endless!

What can I store in Storage Bloc?

The following items are prohibited: dangerous goods (explosives, chemicals, etc), illegal goods, live animals/plants, liquids, fragile items/glass, valuables, food stuff, perishable items and lithium batteries. If in doubt, please ask us, but mostly, everything else is allowed to be stored in the Storage Bloc facility.

Can I store things that don’t fit in the standard Storage Bloc?

Yes most definitely, we take in bulky items as well as renting out per cubic metre for your storage needs. Contact us directly and give us more details on the dimensions and sizes you need and we will quote you the best price within the Klang Valley. Please e-mail us at info@storagebloc.com or call us at 03-77314308. Sending us a picture helps a lot too!

Will you open my boxes or use my stored items?

We will never open your boxes or use any of your items unless we have a written and signed authorization from you or we are legally obligated to do so or we assess a risk to safety of people or property (in either case, you will be notified). But we will reserve the right to examine the content in your presence when we collect the boxes/item.

Is there a weight limit?

We ask that you limit the weight to approximately 25 kg per signature box. A reasonable test is to pick up the box and carry it across the room. If you can do this relatively easily, then it should be fine. If our staff finds that your box is too heavy, they may ask you to split your items up into two boxes. For bulky items, please contact us to get further details on the dimensions and weight of the objects. Please be informed that heavier items may have additional charges.

Can I use my own boxes?

We recommend using our boxes because they are durable, secure, and able to be sealed. But if you really wish to use your own boxes, it may be accepted as bulky items, which will be charged according to our calculation of the dimension and weight.

Please make sure the boxes you use are in good quality condition and are properly packed. We will not accept damaged boxes or with poor packing. Please email at info@storagebloc.com or call at 03-77314308 for any enquires on storing bulky items.

How do I secure the boxes?

We provide seals, and the boxes will be sealed when we pick up the boxes from you. Don’t worry, we will not open your boxes unless really necessary as mentioned above (4).

Security & Insurance

Is your warehouse secure?

Most certainly! We use only first-rate warehouses. Our warehouse is under 24-hour security, with temperature and humidity control. We are very careful to ensure your items are protected from fire, moisture and dust.

Do you offer insurance protection for my valuables?

We do offer a standard cover of insurance up to RM1,000 for each signature box, and RM 8,500 per cubic metre of storage space in case of damage or theft during transport and storage. However, you can pay an extra amount for insurance to insure your valuables as you feel it necessary.

How do I file an insurance claim if necessary?

The security of your things is our number one priority. However, if the need arises for you to file a claim, please send an e-mail to info@storagebloc.com and we will work through the claim together promptly. When filing a claim, please be sure to include the following information:

  1. Subject line: Insurance Claim for [your first and last name]
  2. The date when the boxes were returned to you
  3. Barcode ID on the box containing the damaged or missing items
  4. Detailed inventory list and replacement value of items in MYR
  5. Specific description of loss or damage as it pertains to each item
  6. Your contact information (phone no., e-mail and mailing address)
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